FAQ

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@toochictees.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info@toochictees.com, we may be able to cancel your order before it’s processed. 

If you need to alter your order, please do within the first 24 hours of placing order to avoid delays in the shipping. To make alterations please communicate your changes or updates to info@toochictees.com

Our products are custom made. Once the order is placed, please allow 5-7 business days (Monday - Friday) for processing and preperation for shipping. Shipping normally takes about 2-7 business days with postal services. The processing and shipping times may be delayed during SALES and Holiday times.  Please understand due to to business structure, we are unable to accept rush order requests at this time. 

Holidays: Please allow an additional 3-5 business days for processing, and standard postal services delays. 

We offer a flat rate of $9.99 shipping cost for your convenience. If your order value is more than $99, we provide free shipping within the U.S.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails or text messages, you’ll receive a tracking reference which you can use to check the progress of your order online. Please allow up to 5-7 days to receive your tracking information.